1. General Questions

Q: What areas do you serve?
A: We proudly serve Richmond, VA, and surrounding areas. If you’re unsure whether we deliver to your location, feel free to contact us.

Q: How far in advance should I book my rentals?
A: We recommend booking as early as possible to secure your desired items, especially during peak seasons (spring and summer). Ideally, book at least 2-4 weeks in advance.

2. Rental Process

Q: How do I book my rentals?
A: You can book online through our website or contact us directly. Simply select your items, provide your event details, and confirm your booking.

Q: Is there a minimum order requirement?
A: No, we do not require a minimum order.

Q: Can I change my order after booking?
A: Yes, changes can be made up to [7 days] before your event, depending on availability.

3. Delivery and Pickup

Q: Do you deliver and set up the rentals?
A: Yes! Delivery, setup, and breakdown are available for an additional fee. Please let us know during booking if you require these services.

Q: What are your delivery fees?
A: Delivery fees vary based on your location. Contact us for a personalized quote.

Q: When will my rentals be delivered and picked up?

A: Deliveries are typically made the day before your event or the morning of. Pickup is usually the following day. Specific times can be arranged upon request.

4. Tents and Equipment

Q: Do you set up tents?
A: Yes, our team can handle the setup and takedown of all tents. Setup fees are included in the tent rental cost.

Q: What surfaces can tents be set up on?
A: Tents can be set up on grass, asphalt, or concrete. Let us know your surface type so we can bring the appropriate equipment.

Q: How many people can your tents accommodate?
A: Our tents come in various sizes:

• 20x20 High Peak Tent: Seats up to 50 guests.
• 20x20 Frame Tent: Seats up to 50 guests.

5. Payment and Policies

Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, and online payments through our secure checkout system.

Q: Is a deposit required?
A: Yes, we require a [25]% deposit to secure your booking. The remaining balance is due [7 days] before the event.

Q: What is your cancellation policy?
A: Cancellations made at least [14 days] before the event will receive a full refund. Cancellations made later may incur a fee.

6. Other Questions

Q: What happens if it rains?
A: Our tents are weather-resistant and can handle light rain. However, we recommend having a backup plan for severe weather. Contact us for advice based on your event setup.

Q: Can I pick up rentals myself?
A: Yes, you can pick up smaller items like tables and chairs. However, tents and larger equipment require delivery and professional setup.

Q: Can I see the equipment before booking?
A: Absolutely! Contact us to schedule a visit to our location or request additional photos of the items you're interested in.